Missed appointments, often referred to as DNAs (Did Not Attend), remain a persistent challenge for GP practices across the UK. With growing patient demand and increasing pressure on clinical time, every unattended slot can have a significant impact on access and service delivery.
In 2025, many practices are taking proactive steps to reduce DNAs. One of the most effective methods is automated reminders. Sending text messages or app-based alerts the day before an appointment is helping ensure patients remember to attend or reschedule if needed.
Another key improvement is making cancellations easier. When patients can cancel via text or online, practices are seeing a notable reduction in no-shows. In some areas, these changes have led to a 20 percent drop in missed appointments.
Some surgeries are also protecting capacity by offering more same-day appointment slots. This makes it easier to meet urgent demand and avoids long lead times that often result in forgotten bookings.
Patient education is playing a role too. Practices are running campaigns to explain the impact of DNAs and encourage patients to engage more responsibly with their healthcare services.
Digital triage systems are also helping by simplifying the booking process, improving communication, and reducing confusion around appointments.
At Vela Medical Group, we support practices by helping them remain fully staffed, especially when short-notice absences or rising DNA rates put pressure on capacity. Whether you need short-term cover or long-term workforce solutions, our team is here to help.
To speak to us about how we can support your practice, contact:
contact@vela-mg.com | 0203 987 4694